Core:
- Perform routine product maintenance, first-line troubleshooting and basic repairs at the U.S. office and customer or project locations.
- Support the assembly, testing, inspection and commissioning of robotic products for internal use, customer deployments and demonstrations.
- Identify and document hardware, software and system issues; escalate complex cases to relevant R&D and engineering teams and support follow-up investigations.
- Record, maintain and update documents related to maintenance and repair.
- Maintain the repair/rework area, tools, equipment and related inventory.
Additional Responsibilities
- Support product demonstrations, customer trials and deployments, including equipment preparation, testing, logistics coordination and on-site issue resolution.
- Gather customer feedback and field-performance data to support product improvement and future iterations.
- Prepare and maintain test reports, service records, troubleshooting guides and issue logs.
- Support basic customer training on product operation, routine maintenance and first-line troubleshooting.
任职要求
- Bachelor's degree in Electronic Engineering, Automation, Optoelectronic Engineering, or other related disciplines.
- Proven application engineering experience in robotics or intelligent hardware products. Prior internship experience in roles such as Field Application Engineer (FAE) or Technical Support Engineer is highly desirable.
- Solid understanding of the operational principles of robotics-related products and their diverse application scenarios across industries.
- Basic programming and data analysis skills, with the ability to perform parameter tuning and functional configuration to address specific client requirements.
- Proficiency in standard troubleshooting tools and methodologies, complemented by strong problem-solving and critical-thinking abilities.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and concisely to both technical and non-technical stakeholders.
- Ability to converse in both English and Chinese for communication with customers and stakeholders.
