- Diagnose and trouble shoot issues reported by stakeholders by researching and resolving complex stakeholder matters.
- Resolve workplace IT issues related to network connectivity (LAN/Wi-Fi), printers, displays, peripherals, and other office equipment.
- Support onboarding and offboarding processes—Prepare laptops/desktops for new hires, provision user accounts, distribute IT assets, and reclaim devices upon employee departure.
- Maintain and update the IT asset register—including computers, monitors, keyboards/mice, network cables, and other endpoint devices—to ensure data accuracy and traceability.
- Manage daily operations of meeting rooms: configure and troubleshoot video conferencing systems (e.g., Zoom Rooms, Teams Rooms), resolve AV equipment failures, and provide on-site technical support during meetings.
- Conduct routine inspections and basic maintenance of access control and surveillance systems; promptly report anomalies and coordinate with vendors for repairs.
- Perform regular server room walkthroughs to inspect servers, network devices, air conditioning, UPS, and environmental status, and document/report any anomalies.
- Provide day-to-day desktop support to end users, including installation, configuration, and troubleshooting of desktop operating systems (Ubuntu, Windows, macOS).
- Fulfill ad-hoc tasks and projects as assigned by management.
任职要求
- Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
- 3-5 years of relevant work experience in IT Helpdesk / Desktop Support / System Support.
- Familiar with computer hardware principles, and capable of independently selecting hardware and troubleshooting faults with proficiency in using Ubuntu/Linux OS.
- Possesses good problem analysis and solving abilities, with clear logic and strong execution capabilities with good communication skills and service awareness.
- Proficient in end to end installing, configuring, and troubleshooting Windows 11, macOS, and Ubuntu desktop environments.
- Solid understanding of TCP/IP networking fundamentals; capable of independently diagnosing and resolving common LAN and Wi-Fi connectivity issues.
- Proven ability to learn quickly and adapt to evolving technologies and tools.
Collaborative mindset to be able to works effectively within cross-functional teams and supports collective goals.
- Bilingual requirement of English and Chinese for stakeholder communication.
