- Manage and grow relationships with key customer accounts in Singapore.
- Serve as the primary point of contact for customer communications, project coordination, and issue resolution.
Coordinate cross-functional teams including Engineering, Operations, Quality, Supply Chain, and Sales to support customer needs.
- Drive program execution and ensure timely follow-up on customer deliverables, milestones, and escalations.
- Support product launches, ongoing account activities, and operational alignment between customers and internal teams.
- Translate customer requirements into actionable internal plans and communicate updates clearly to stakeholders.
- Build strong working relationships with customer program managers, engineering teams, procurement teams, and decision-makers.
- Identify risks proactively and coordinate resolution plans across teams.
- Support business growth opportunities within existing accounts through strong customer engagement and execution excellence.
- Travel as required to support customer meetings and business activities.
任职要求
- 5+ years of relevant experience in Key Account Management, customer-facing program management, Technical Program Management, Program Management, or related roles
- Candidates with a combination of engineering and customer-facing experience are highly preferred (e.g. 2–3 years in engineering/technical roles plus 2–3 years in account or program management).
- Strong customer communication and stakeholder management capabilities.
- Experience coordinating cross-functional teams in fast-paced environments.
- Familiarity with OEM products, manufacturing, engineering, or hardware-related programs is preferred.
- Strong execution, follow-up, problem-solving, and project coordination skills.
- Bilingual requirement in English and Mandarin Chinese due to frequent collaboration with global teams.
- Comfortable working across cultures and time zones in a global organization.
- Strong ownership mindset with a customer-first attitude.
